Seltzer provides free information that helps people and organisations establish, protect and maintain a good reputation and build fantastic relationships with their clients, customers, staff and partners.
He uses his lifelong obsession with clear communication and excellent customer service to create understandable and workable plans.
Tips on The Reputation Manager helps people communicate more effectively and neutralize the damage caused by what others may write or say about them, their products or services on the internet (or in the 'real world'), and to regain credibility and influence.
Information on this website can help clients to develop a 'thick skin' to cope with the often highly personal attacks that may follow a poor customer service experience or negative news report.
Seltzer loves to connect with people interested in sharing knowledge, tools and techniques, in highly interactive workshops and training sessions (he's done this hundreds of times), so whether you're an individual, entrepreneur, single person, small business or a large, multinational needing informative (and often entertaining) learning for real world situations, Seltzer would love to hear from you.
Follow The Rep Manager on Twitter or connect with Seltzer on LinkedIn.
The Reputation Management Handbook (or How To Turn A Bad Reputation Good & Make A Good One Better- How can you defend your good name or repair a tarnished reputation? This book will look at what's been (or is being) said about you (whether rightly or wrongly) and what to do about it and convince people that you've reformed and they can trust you again...or why they should trust you more.
How To Handle A Personal Career Crisis - Seltzer will reveal the best way on dealing with potentially career-ending problems with real world solutions.
How To Brand Yourself Like A Bestselling Soap Powder - Could you become the human equivalent of Persil, or even Coca Cola, Apple or Google? This feature-packed book will help you make your mediocre marvellous'.
Write Right, Right Now - How do you consistently find the right words to say to the right people and in the right way? Seltzer's book will help you bring ideas to life, on paper or on the web, with a little 'pop' and a lot of 'fizz'.
Don't Slap The Shop Assistant! - This book is for owners, directors and managers. Are your customers being served or do your staff have an attitude that says 'I Get Paid Anyway'? Every one of your employees has a customer service role, whether they are aware of it or not. From face-to-face interactions to dinner party conversations, they're either selling or slating your organisation. Using entertaining, interactive and challenging examples, this book will help to energize and motivate your staff to provide an exceptional and enjoyable customer experience.