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What people say, write or read about you or your organisation - both on and offline - can be either helpful or harmful.
A bad reputation can lead to serious consequences: a lack of credibility, public naming and shaming, a decline in business, employees leaving or even the business closing down.
The Reputation Manager provides bespoke, in-house workshops and consultancy on using better communication and improved customer service to create a 'bullet proof' reputation.
Seltzer uses real-life examples to shake up complacency and highlight how important it is to develop strategies for dealing with potential problems in a more connected, 'always on' world.
These are the areas he focuses on:
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★ Customer service ★ Social media ★ Reputation management |
★ Crisis communication ★ Presentation ★ Content marketing |