A new crop of tips for you on our dedicated page.
Here's a little taste:
*Some old traditions and ways of doing business are dead. You need to adapt and embrace new ways of doing things.
*Customers can be fickle, so treat them well and demonstrate what they'll be missing if they even think of leaving.
*Resist the temptation to do anything to save face. The cover-up is often worse than the 'crime'.
*Often grace comes with accepting defeat. This attitude can work wonders for your reputation.
Go to the tips page.
Thoughts on customer service, communication and, of course, reputation management.