What makes a good leader?
It's a simple question, but one with a potentially huge number of responses.
Some may say it's charisma; for others it may be decisiveness; yet more may insist that a good leader must be a motivator, a defender or benefactor.
Most of us are familiar with the names of leaders who have been judged by historians as 'great', while the jury's still out on leaders in recent times who have contributed significantly to their country or the world, yet - crippled by personal obsessions - have spectacularly fallen from grace.
Today's infographic is from Norwich University, which goes into depth about what truly defines a good leader.
Thoughts on customer service, communication and, of course, reputation management.