Here's a take on the European Court of Justice ruling on the 'right to be forgotten'
by Boston Globe's Hiawatha Bray.
It highlights the 'muddle headed' nature of the decision, which only applies to Europe
and not to the United States and other parts of the world.
The UK's Information Commissioner has given Google and other 'data controllers' time
to develop a mechanism for dealing with 'delete requests', but in my humble opinion,
the practicality of policing a potentially huge volume of demands will lead to a significant
Thoughts on customer service, communication and, of course, reputation management.