It's been a while since my last blog, but that's not to say that my interest in reputation has, in any way been diminished.
Quite the opposite, in fact.
I've been studying trends in public life and following some very interesting news stories, as part of the research for my much delayed book on reputation management.
The research led me to the excellent presentation below, by psychologist Dr Paul Marsden, who, among other things, is editor of Digital Intelligence Today. It's from a couple of years ago, but the insights are very much relevant today.
p.s. I will post an update on my book as soon as I've knocked it into shape. The first draft should be out in early 2016.
Thoughts on customer service, communication and, of course, reputation management.