I've uploaded another set of tips and insights including the following:
*Don't believe your own hype. Others will have (and are entitled to) a different point of view.
*A bad reputation is only good when 'bad' means 'good'.
*A promise is a debt. Don't go back on your word.
*Put yourself in your clients' or customers' shoes. You'll find out why they 'walk their talk.'
*"Keep your enemies close, but your friends even closer." Everybody needs pals. Sorry Sun Tzu - it's a new world!
Read more on the tips page.
Thoughts on customer service, communication and, of course, reputation management.