Few things can divide a nation as much as the death of a controversial leader.
Former British Prime Minister, Margaret Thatcher's demise has led to such a division. Depending on what part of the country (or world) you live, she is loved and loathed in equal measure.
Many people have paid tribute to her for smashing the unions, liberalising the markets and winning the Falklands War. Critics have condemned her for killing British industry, snatching milk from the mouths of schoolchildren and devastating the prospects of the UK's working class.
Whatever the perspective, there are two significant facts that will undeniably secure her place in the history books:
1. She was the first woman British Prime Minister.
2. She's the longest serving British Prime Minister of the 20th Century.
The debate about whether the 'Iron Lady' was a force for good or evil will continue to be fought on ideological grounds - all around the world - for the foreseeable future.
Thoughts on customer service, communication and, of course, reputation management.