Let's face it, whoever picks up the phone at your organisation in response to an
enquiry - or indeed the person who makes a call on your behalf - is a potential
'asset' or 'liability' when it comes to your reputation.
It's something that many firms overlook, with the consequences of lost revenue,
poor corporate perception and possible bad mouthing from disgruntled would-be
clients and business partners.
The guide below from Robert Moment at Customer Service and Training gives
some excellent pointers on getting staff up to speed, prepped and ready to be
'Customer Service Rock Stars'.
Thoughts on customer service, communication and, of course, reputation management.