In today's post, I'm making a return to a favourite topic of mine: customer service.
Short of outright criminality, there are few things that can taint an organisation's reputation as much as rude, uninformed or downright untruthful staff.
I'm tracking an interesting case of customer service that I may share with you soon. It's being played out in real time, so things are still developing.
In the interests of full disclosure, this is on behalf of someone I know, so I apologize to readers in advance for the rare diversion to self-indulgence.
In the meantime, check out the presentation below from PissedConsumer.com
Thoughts on customer service, communication and, of course, reputation management.