A bit of fun to kick off the week.
The retail experience.
Sometimes you love it.
Other times, less so.
Either way, it would probably start with the occasionally, not-so-humble shop assistant.
Admit it, how many times have you wanted to reach over and snatch the phone away from the worker who leaves you waiting for ages while they had an intensely personal conversation?
Have you stood there waiting with gritted teeth, until they've finished deconstructing the plot line of their favourite soap opera or recounted latest episode of a friend's real life relationship drama - in forensic detail...
Have you said absolutely nothing about their behaviour while they served you with an industrial dose of attitude and resentment for which you thanked them profusely and actually looked forward to going back soon?
If you do, don't be too hard on yourself. According to research from the University of British Columbia, rude retail staff may well be a deliberate business strategy. Their research found that snotty shop staff can actually boost sales.
Thankfully, the findings only apply to luxury retail outlets.
Let's see them try that in my local discount store...
...or with Mr Bean, who has a unique way of handling bad customer service:
Thoughts on customer service, communication and, of course, reputation management.