The workplace is the main area in our lives where we don't get to choose who we spend the best part of our adult lives with.
Anyone who's ever been employed by a large organisation will have experienced the best and worst of human beings.
Conflicts and clashes are an inevitable consequence of a competitive environment, individual ambition and strong personalities. It's because of this, that no matter how slick a company's slogan is, or how glossy their staff handbook, their 'personality' - and ultimately their brand and projected reputation - only comes to life through the behaviour of employees.
It's absolutely fine if the predominant group (especially bosses) is giving, faithful or honest, but apocalyptically awful if aggressive, ego-driven or controlling.
Check out where you or your colleagues fit in, in the slideshow below from J. Schuh.
Thoughts on customer service, communication and, of course, reputation management.